Aimee answers your phone.
Not with a "press 1 for sales" tree. Not with a chatbot that funnels everyone to voicemail. Not with an AI that can hold a conversation but doesn't actually know your business.
She answers like a competent member of your team — because she has access to your calendar, your products, your orders, your knowledge, and your payment processor.
This is what an inbound sales call sounds like with Aimee on the other end.
The customer hangs up with a confirmed meeting on Bob's actual calendar. Bob walks into the meeting fully briefed because the call transcript is already in his client record.
No phone tag. No "I'll have someone call you back." No customer who lost interest by Tuesday because nobody got back to them.
That's a Virtual Employee. Not a phone tree.
She can also take the money.
Aimee charged the card via the gateway your tenant is configured for. The transaction is logged against the customer record. The renewal is reflected in your CRM. The invoice will land in Xero or QuickBooks. The customer hung up paid.
"Press 1 to renew" — but actually working, and no menu tree.
She also handles the "where's my stuff" calls.
Aimee just queried your order system and your shipping carrier's tracking API in real time. A phone-tree can't do that. A generic voice AI can't do that. Aimee can — because she's part of the same system that holds the order, the shipping label, the customer history, and the inventory.
What you're paying for missed calls right now.
Most small businesses can't quantify their biggest source of lost revenue, because they can't see what they didn't capture.
Industry studies put the number at roughly 1 in 4 inbound business calls going unanswered. For a small business taking 30 calls a week, that's 8 missed conversations. If just one in three of those was a real opportunity worth $500–$5,000, you're losing somewhere between $400 and $13,000 a week to unanswered calls.
Most small businesses respond to this with one of three options:
Hire a receptionist.
Real cost: $40,000–$60,000 a year. Available business hours only. Sick days. Holidays. Lunch breaks. Doesn't know your product catalogue or your shipping status or your payment processor.
Pay an answering service.
Real cost: $300–$800 a month. Customers can hear they're being deflected. The service can take a message but not solve a problem, charge a card, or close a sale.
Live with it.
Real cost: every missed lead, forever. The biggest cost most businesses can't see — because you never know about the customer who tried to reach you and gave up.
A Virtual Employee from aimee.crm costs $800 per month and includes 1,000 voice minutes — about 16 hours of calls. She works 24/7. She doesn't deflect. She closes the meeting, charges the card, or solves the problem on the spot.
For most small businesses, she pays for herself the first month she catches a single deal that would have been missed.
What happens when she picks up.
Aimee answers on the first ring. She greets the caller in your company's voice. She listens. Most calls fit one of four shapes, and she resolves each one without escalation:
"I want to book a meeting"
She queries your team's real Google or Outlook calendars in real time, proposes the next two or three available slots, books the one the caller picks, and sends the calendar invite. Bob walks in fully briefed because the call transcript is already in the client record.
"I want to buy / renew / pay"
She looks up the customer, confirms the line items and price, takes payment via your tenant's selected gateway (card on file, hosted link sent during the call, or a redirect they complete after they hang up). The order auto-converts, the invoice posts to Xero or QuickBooks, the receipt goes back to the customer. They hang up paid.
"I have a product / pricing / availability question"
She searches your Vault — the SOPs, brochures, technical sheets, warranty terms — and answers from your real documentation. She quotes accurate prices from your product database. She tells the customer truthfully whether the part is in stock.
"Where's my order?"
She queries your order system and your carrier's tracking API in real time. She gives the customer a real status — shipped, in transit, delivered, exception. If something's wrong, she resolves it on the spot or escalates to a real human and tells the customer exactly when they'll hear back.
If the call doesn't fit any of those — if the customer is angry, if the request needs human judgement, if she's genuinely unsure — she does the one thing every AI should do and most don't: she warm-transfers to a real person, or takes a detailed message with full context. She never bluffs.
Your team walks into briefings already briefed.
Every call Aimee handles is transcribed and filed against the right customer record automatically. The next time anyone on your team opens that account, the call is sitting in the timeline with a short summary, the key facts, and a link to the full transcript.
Bob walks into his Friday 3pm meeting with the Hendersons already knowing: they called Tuesday, they want a quote on the Henderson Drive job, they specifically asked about the warranty terms on Brand X parts, and they mentioned a budget of around $40k. He didn't have to ask anyone, search anything, or remember. The call did the briefing.
A Virtual Employee isn't just a way to answer the phone. It's a way to make every member of your team smarter on every call they take next.
Why a generic AI voice agent can't do this.
There's a growing category of AI voice products — Synthflow, Air, Vapi, Bland, Retell — that will answer your phone with a conversational AI. They're impressive on demos. They sound natural. They cost $300–$1,000 a month per agent.
They share one fatal limitation: they're voice-only products bolted onto a generic CRM via an API integration. They can answer the call, but they don't know your business. They can take a message, but they can't book the meeting on Bob's real calendar because they don't have access. They can sound friendly, but they can't tell the customer their order is in Brisbane because they don't see your order system.
Aimee is the opposite shape: she's a full business platform with a voice frontend. The voice agent is the same Aimee that handles your email, runs your CRM, manages your quotes, and pushes invoices to Xero. She's not integrated with the business. She is the business.
A phone AI that can take a message is a feature. A Virtual Employee that can close the sale is a category.
$800 / agent / month.
One agent handles one phone number or one website voice widget. Most small businesses start with one agent on their main inbound line.
$800/month includes 1,000 voice minutes — roughly 16 hours of conversation. Overage is $1/minute. PSTN connectivity, number provisioning, and global coverage all included. No setup fee.
Available as an add-on to Pro Plus only. To deploy Aimee on the phone she needs the full underlying platform — the product database, the order system, the calendar access, the payment integration. The agent isn't a standalone product; it's a deployment surface for the platform.
Hire a colleague by tomorrow.
Pick up the phone today and Aimee won't be there yet. Sign up tonight, point your number at her, and she answers your first call tomorrow morning — already trained on your business.
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